AWS provides a variety of support plans, however they need a strong internal resource.
The most important takeaways
AWS provides 4 support plans, which include basic developer, developer, enterprise on-ramp, and enterprise
Each provides a different level of support with a distinct price that is based on the amount you pay This can cause confusion
Support services are not extensive, might not be sufficient for your company and you might not have the IT staff to assist you.
A managed service provider provides complete services with an experienced team for a fraction of the cost of hiring your own staff
A managed service provider can make budgeting simple by providing a fixed monthly price
Amazon Web Services (AWS) is the world’s leading provider of cloud-based services, serving more than one million users in the business sector. Although they offer support for customers, their basic plan is limited to whitepapers, documentation, and forums for assistance. They also provide resource guidance and health checks for services via an online dashboard, as well as some other services however they do not provide any real technical assistance.
AWS offers premium support with architecture guidance for specific use cases however, it does not offer programming development or custom software debugging and there is no system administration. Additionally, support costs are determined on a per-account basis and the amount you’ll be charged every month is not known.
The amount of support offered is likely to not be enough for your company, which is the reason why many AWS customers are looking to the AWS Managed Services Provider (MSP) to receive one-on-one attention as well as predictable pricing and the comprehensive guidance and experience they require to help support their whole business. Let’s take a look at the support AWS provides under their different plans, and why an MSP might be exactly the thing you require for your company.
AWS Support plans
AWS provides basic plans for business, developer, enterprise on-rampand support plans that come with different options. All plans come with the basic plan, along with the following add-ons:
Basic Support Plan
This plan is provided free for everyone AWS customers. It also offers:
AWS documentation
Technical papers
Forums for support
Health checks for service Access to all checks within the Service Quotas category, along with six checks from the Security category
Best practices and guides
The plan also provides billing and account questions, as well as assistance for increases in service quotes. The basic plan does not provide technical assistance from a human.
Developer Support Plan
The Developer Plan, which is highly recommended for those who are trying out or trying out AWS It includes everything you can get from the base plan, along with:
Best practice tips
Diagnostic tools
Architectural guidance that blends features, products, and services
The plan also provides the possibility of unlimited support cases however only one contact is permitted – the primary user.
Business Support Plan
Support is more efficient, but it’s not free, and the costs are not predictable. The plan is charged each month, and support charges are calculated based on the month’s gross AWS charges. The monthly minimum cost is $100. The amount you’ll be charged is the minimum amount or an amount from your AWS charges, based on an escalating scale:
10% up to $10,000
7 % from $10,000 to $80,000
5 % from $80,000 to $250,000
3 % over $250,000
At this price you will get everything included in the developer and basic plans, plus the AWS Trusted Advisor console and the AWS Support API. It allows you and your IT department to look over your environment and find opportunities to save money and increase security and also improve the reliability and performance.
Additionally, you’ll receive support for Amazon Elastic Compute Cloud instances operating systems and configurations and assistance with performance issues that arise from the most well-known Third-party AWS component software.
Enterprise On-Ramp as well as Enterprise Support plans
Enterprise On-Ramp as well as Enterprise Support plan customers get all the services available to customers of the business plan as well as advice on application architecture and infrastructure event management and an account manager for technical issues who will assist you on your specific needs and requirements.
Additionally, you will receive white-glove case management and routing reviews. The plans include the following costs:
Pricing for Enterprise On-Ramp is at a minimum of $5,500 per month or 10 percent from your AWS monthly revenue.
Enterprise pricing requires an initial charge of $15,000 or
10 percent of up to $150,000
7% of $150,000 – $500,000
5% of $500,000 up to $1,000,000
3 % over $1,000,000
Remember that when you use AWS Support plans even if you only use the plan once and then cancel it, you’ll be responsible for the monthly total If you decide that the plan isn’t suitable for your mid-billing cycle and you decide to cancel, you’ll be charged for the whole month.
It’s not just that billing can be difficult, but these business plans might not provide the support you require without massively boosting your IT staff. You’ll have to hire general cloud administration, development, as well as security specialists, and this can be expensive.
For many companies it is logical to employ a managed service provider. Let’s discuss the reasons.
MSPs are always there to help you.
Your company doesn’t require support just in the event of a disaster. You’d like to avoid issues, and MSPs provide a complete solution that includes end-to-end control of applications and workloads. With their experienced and knowledgeable Dev Ops and Sec Ops and Managed Services, you are able to focus on the most important thing that is managing a profitable business.
In terms of budgeting of technical support using an MSP, there’s no guesswork, or percentages of gross to fret about. The monthly expenses are predictable since you’ll pay the same amount each month. Additionally to this, an MSP similar to IGGroup provides these benefits to AWS customers:
24×7 availability
Effective use of resources – your team’s internal resources can remain focused on business projects within the company to keep you competitive and expanding.
The ability to grow your business quickly
Security of your data Security of your data MSP Sec Ops specialists can identify and fix security holes as well as provide ongoing security monitoring to identify vulnerabilities on the cloud as well as in your network.
Offer guidance to help you prepare for the future.
Peace of mind
The AWS Managed Service provider, as part of the complete support, will assist you to create and design, construct and migrate, manage and manage, and improve your cloud deployments. Managed services that are dedicated to you provide access to experts in cloud engineering and architects you require for a fraction of the cost of hiring the internal staff.
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